End user licence agreement
Version 1.0, 23 August 2026. This agreement is between you and DATANEM LIMITED. It is written plainly and is not a substitute for advice from a solicitor.
1. Acceptance
By creating an account, uploading a document, emailing an intake address, calling the API, or connecting third-party software, you agree to this agreement and to the privacy policy. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it. If you do not agree, do not use the service.
2. Licence granted to you
DATANEM LIMITED grants you a non-exclusive, non-transferable, revocable licence to use Datanem for your own business or personal purposes, for as long as your account is in good standing. This licence covers use of the web application, the documented API and the email intake addresses issued to you.
3. What you may not do
You may not resell, sublicense or white-label the service without a written agreement; copy, decompile or reverse engineer it; use it to build a competing product; circumvent quotas, rate limits or billing; share credentials, API keys or intake addresses with anyone outside your organisation; or use automated means to extract the service's own content beyond the documented API.
4. Your content
You keep all rights in the documents you submit and in the data extracted from them. You grant DATANEM LIMITED only the limited permission needed to store, convert, extract and return that content to you. We do not use your content to train models, and we do not sell it or disclose it to anyone beyond the sub-processors named in the privacy policy.
5. Your responsibilities
You confirm you have the right to submit every document you send, and that doing so does not breach anyone's confidence, contract or data protection rights. Where documents describe identifiable people, you act as data controller and we act as processor. You are responsible for keeping your credentials secret and for all activity under your account.
6. Connected third-party software
Where you connect third-party software, including Intuit QuickBooks, you authorise DATANEM LIMITED to access that software on your behalf solely to perform the actions you request. We access only the data needed for those actions. We do not use data obtained from a connected service for advertising, resale, profiling or model training. You may disconnect at any time in the app, which revokes and deletes the stored tokens. Your use of the third-party software remains governed by your agreement with that provider, and DATANEM LIMITED is not responsible for its availability, accuracy or acts.
7. Accuracy and professional advice
Datanem transcribes and structures what is written in your documents using automated systems, which are not perfect. Output may contain errors and must be reviewed before it is relied upon. Nothing produced by the service is accounting, tax, legal or recruitment advice, and it must not be used as the sole basis for a financial filing or a decision about a person.
8. Availability
We aim to keep the service available but do not guarantee uninterrupted operation. We may change, suspend or withdraw features, and will give reasonable notice of a material reduction where we can.
9. Fees and cancellation
Paid plans are billed in advance and metered per document as described on the pricing page. Included monthly documents do not roll over. Purchased credit and credit earned through referrals does not expire. You may cancel at any time, which stops the next renewal and leaves your allowance available until the end of the period you have paid for. If you are a consumer, meaning you are not contracting in the course of a business, you also have 14 days from the day you order to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You consent at checkout to the service beginning immediately, so a cancellation inside that period is refunded less the proportion of the allowance you have used. Write to hello@datanem.com to exercise either right.
10. Suspension and termination
We may suspend or close an account that breaches this agreement, is used unlawfully, or places the service at risk. You may close your account at any time. On termination your licence ends and your stored content is deleted in line with the retention periods in the privacy policy.
11. Warranties and liability
The service is provided on an "as is" and "as available" basis and, so far as the law allows, without warranties of any kind. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, DATANEM LIMITED's total liability arising from this agreement is limited to the fees you paid in the twelve months before the claim, and we are not liable for loss of profit, revenue, goodwill or data.
12. Indemnity
You will indemnify DATANEM LIMITED against claims arising from content you submitted that you had no right to submit, or from your use of the service in breach of this agreement.
13. Changes
We may update this agreement. Material changes will be announced in the app or by email before they take effect, and the version and date at the top of this page will change. Continuing to use the service after that means you accept the new version.
14. Governing law
This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. Contact
DATANEM LIMITED, registered in England and Wales under number 16870006, at 8 Court View, Clowne, Chesterfield, England, S43 4BU. Questions about this agreement: hello@datanem.com.
Datanem is a product of DATANEM LIMITED, a company registered in England and Wales, number 16870006. Registered office: 8 Court View, Clowne, Chesterfield, England, S43 4BU.